Privacy Policy
RoyRides Privacy Policy
Effective Date: September 29th, 2024
At RoyRides, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, the measures we take to safeguard your data, and your rights regarding your information.
1. Information We Collect
At RoyRides, we collect several types of information to provide our services effectively. This includes:
1.1 Personal Information
We may collect personal information when you register for our services, book a ride, or communicate with us. This includes:
- Name
- Email address
- Phone number
- Profile picture (optional)
- Home address or preferred pick-up/drop-off locations
1.2 Non-Personal Information
We also collect non-personal information, which may include:
- Demographic data (age, gender, etc.)
- Usage data (how you interact with our app and website)
1.3 Location Information
When you use our app, we may collect precise location data to provide our services. This includes:
- GPS coordinates during your ride
- Location data when you open the app
You can control location information through your device settings.
1.4 Payment Information
To process your bookings, we collect payment information, which may include:
- Credit card details
- Billing address
- Payment service provider information
We use secure third-party payment processors to handle your financial data.
1.5 Communication Data
We collect information from your communications with us, including:
- Customer support inquiries
- Feedback and reviews
- Interaction through social media channels
2. How We Use Your Information
Your information is vital for providing you with the best ride-sharing experience. We use your data for the following purposes:
2.1 Service Delivery
- To facilitate your bookings and reservations
- To communicate with you about your rides, including confirmations and updates
- To manage your account and provide customer support
2.2 Marketing and Promotions
With your consent, we may use your information to:
- Send you promotional materials, discounts, and offers
- Conduct surveys to improve our services
You can opt-out of marketing communications at any time.
2.3 Research and Development
We analyze usage data to understand how our services are used, allowing us to:
- Enhance app features and user experience
- Develop new services based on customer feedback
2.4 Legal Compliance
We may use your information to:
- Comply with legal obligations
- Protect our rights, privacy, safety, or property, and/or that of our users or others
3. Information Security
Protecting your information is our top priority. We implement the following measures to ensure data security:
3.1 Data Protection Measures
- We use encryption to secure sensitive information during transmission.
- Our systems are protected by firewalls and access controls to prevent unauthorized access.
3.2 Data Retention
- We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
3.3 Breach Notification
- In the event of a data breach, we will notify affected users and take immediate steps to mitigate risks, in compliance with applicable laws.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with third parties under the following circumstances:
4.1 Third-Party Service Providers
We engage trusted third-party service providers to help us operate our business, including:
- Payment processors
- Customer service platforms
- Marketing and analytics providers
These providers are contractually obligated to handle your information securely and only use it for the purposes specified by us.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction. We will notify you before your information is transferred.
4.3 Legal Requirements
We may disclose your information if required by law, in response to a court order, or to protect the rights and safety of our users or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with our services.
5.1 What Are Cookies?
Cookies are small data files stored on your device that help us improve your experience by remembering your preferences and analyzing site traffic.
5.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling cookies may impact your ability to use certain features of our services.
6. Your Rights and Choices
You have certain rights regarding your personal information:
6.1 Accessing Your Information
You have the right to request access to the personal information we hold about you.
6.2 Updating Your Information
You can update your personal information by logging into your account or contacting us directly.
6.3 Opting Out of Marketing Communications
You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6.4 Data Portability
You may request a copy of your personal information in a structured, commonly used format, which you can share with another service provider.
7. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Email: join@royrides.com
- Phone:
- Mailing Address:
Thank you for choosing RoyRides. Your trust is important to us, and we are committed to protecting your privacy.